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Caribbean-Style Hop on Hop off Bus Tour with Beach
Mexico
Q: Do Upgraded Refund Terms include COVID-19 related circumstances?
A: Upgraded Refund Terms include some common scenarios related to Covid-19 including: • Infection (you or someone in your immediate household contracts Covid-19) • Hospitalization or death of an immediate family member due to Covid-19 • A change in pre-existing medical condition that results in a doctor recommending that you do not attend due to risk of exposure to Covid-19 Please note that Covid-19 related government travel bans are not considered a refund eligible event.
Q: How do I reset my password?
A: If you do not remember the password to your account, you may reset it by following the steps below: 1. Click "Sign In" at the top right of the homepage. 2. On the next screen, you will be asked to enter your login information. Click the "Forgot Password" button. 3. When prompted, enter the email address associated with your account to generate an automated email with a reset password link 4. Go to your inbox to retrieve the reset password link. Click that link and follow the steps to reset your password.
Q: What circumstances are excluded from the Upgraded Refund Terms?
A: Any circumstance that is not detailed in the Terms & Conditions and cannot be considered an unforeseen and/or emergency circumstance will not be eligible for a refund. We cannot give you a full list of exclusions due to the fact that “emergency circumstances” are considered on a discretionary basis. However, generally “I don’t want to attend/don’t feel like attending” is not a valid reason for a refund.
Review for Honey Island Swamp Small Boat Tour
United States
This was a great tour at a great price. Our guide, Hunter, was extremely knowledgeable about the flora and fauna and had a terrific sense of humor. We saw alligators up close, raccoons in the water, lots of turtles, and all kinds of birds. What an amazing ecosystem!
Review for Paris In a Day: Louvre, Notre Dame, Eiffel Tower & Montmartre
France
Client felt that it was rushed but over all a good highlight of Paris. Only negative would be that the promised Eiffel Tower tickets were for 10pm entry which did not work for anyone in the group, and there’s no refund on these.
Aswan: Day Tour To Abu Simbel Temples From Aswan Hotels - Shared Tour
Egypt
Review for Cliffs Of Moher Tour Departing From Galway City
Ireland
The tour guide was on time and provided many stops along the way. He was very knowledgeable and local to the area so he shared his own experience. Allowed for plenty of time to explore the Cliffs.
Aswan Day Tour & Nubian Village From Luxor By Car + Lunch
Mexico Fiesta Tour with Tequila Tasting
Review for The Heart Of Rome: Private Golf Cart Tour
Italy
This was a great tour. Our guide, Vladimiro, was wonderful. He was informative, funny and easy to understand. It was the perfect way to start our time in Rome!
Q: Troubleshooting Declined Credit Card Transactions
A: General troubleshooting tips: - Most error messages regarding declined transactions come directly from the bank, not the Project Expedition system, so the most common cause of declined transactions on our website is due to the client’s bank blocking the payment from going through. Have your client call their bank to authorize the charges. - Make sure to type out the credit card information - copying and pasting into the credit card fields often leads to declined transactions. Troubleshooting zip code errors: - Double-check that the zip code matches the billing address attached to the credit card. - If you have a Canadian postal code, you will need to enter only the 3 digits followed by 00 into the zipcode field. For example, L3Z 1C1 would be formatted as 31100.
Q: How do I pay in a different currency?
A: To change your preferred currency, go to your account page. On the "Profile" tab, use the Preferred Currency dropdown menu to select your currency from the available options. Make sure to click the "Update" button at the bottom of the page to save the change.
Cozumel Selfie Excursion & Beach Break
Review for Private Cape Point Penguin & Full Day Exploring Cape Peninsula
South Africa
This tour is a must if you're in Cape Town and Remmy was nothing short of exceptional. I will highly recommend this tour and his others for my clients traveling to South Africa! Don't think - just book it!
Q: Can I add Upgraded Refund Terms after I have made my booking?
A: No, unfortunately if you would like to purchase Upgraded Refund Terms, you must do so on the checkout screen at the time of purchase. It is not possible to add the upgrade to your booking retroactively.
Amazing Luxor East & West Bank Guided Tour With Lunch From Luxor
Best Of Aswan, Luxor, Abu Simbel & Nubian Village in 3 Days
Review for Shore Excursions Barbados Turtle & Shipwreck Snorkel Adventure
Barbados
One of the best snorkeling experiences we've had. The crew was incredible and we'd absolutely book with them again. We saw turtles, a sting ray, and thousands of fish.
Q: What are Upgraded Refund Terms?
A: Upgraded Refund Terms are an enhanced set of terms and conditions that make refunds possible when they often would not be provided. If you select Upgraded Refund Terms with your booking, you may be eligible for a 100% refund if you cannot attend your booking for a wide range of unforeseen and/or emergency circumstances, even when the official cancellation deadline for your booking has passed. Please see the additional FAQs in this section for more information about eligibility and the refund application process. Please note that Upgraded Refund Terms are administered by a third party and Project Expedition is not responsible for decisions made regarding an application for a refund.
Review for Bilbao Pintxo Tasting Paired With Spanish Wines
Spain
For someone with a limited knowledge of Bilbao, Basque culture, Basque history - and even less knowledge of Pintxos. This tour was extraordinary. Out guide was Adur. He easily shared his experiences and responded to many questions. He was Knowledgeable – Friendly – Professional – Good Sense of Humor – Good Listener – Great Communicator - And – an all around good guy. If we had the opportunity for another tour, we would request Adur.
Best 4-Day Nile Cruise Aswan to Luxor incl. Abu Simbel by Plane from Cairo
Review for 3-Stop: Starfish Point, Stingray City-Sandbar & Barrier Reef
Cayman Islands
This was an AMAZING excursion. They were organized and so friendly. We had a great time, and I would absolutely do it again
Aswan Philae Temple, Unfinished Obelik & High Dam Private Half-Day Tour
Private Open-Top Bus Charter Rental
Best 3-Night Cruise From Aswan To Luxor - Nubian Village & Hot Air Balloon
Q: How do I apply for a refund with my upgraded terms?
A: Applying for a refund with your upgraded terms is simple and straightforward. Cancel your booking online via the Manage Bookings portal (pe.tours/manage) and then follow the prompts to file a claim. The online refund application form (which can be accessed anytime by visiting refundable.me) will require some basic information about your reason for canceling as well as evidence to document that reason. Once your claim has been validated by our partner, you will receive a 100% refund directly to your bank account. Typically refunds are processed within 72 hours of form submission.
Best Of ASwan, Luxor Highlights In 2 Days With Nubian Village & Air Balloon
Review for Small Group Dallas Secret Food Tour
Tasty food samplings in an artistic area of Dallas.
Alexandria Highlights: Full Day Trip From Cairo Including Lunch
Best 4-Days Nile Cruise Luxor to Aswan incl. Abu Simbel by Plane from Cairo
Cozumel City Tour & Beach Break
Review for Amalfi Coast Tour Positano, Amalfi & Ravello from Sorrento
My client like the tour and overall said she was happy but that if anything it was too short
Amazing 2 Day Private Tour To Luxor From Marsa - Alam
Review for The Incredible History Of Le Marais Walking Tour (Private Option)
The tour was good, guide was nice. Felt like he could have had more focus on the tour outline. Not enough history, a lot on food which was fine but we would have had to spend time in lines and stop to eat. Would have preferred to learn more about the history of the neighborhood and the guide needed to be understand the current audience.
Q: What is considered an emergency or unforeseen circumstance?
A: Upgraded Refund Terms cover a wide set of circumstances that may prevent you from attending your booking, including (but not limited to): • COVID 19 infection or isolation • Illness / Injury • Pre-existing Medical Condition • Pregnancy Complication • Death of Immediate Family Member • Public Transport Failure • Scheduled Airline Failure • Mechanical Breakdown • Jury Service/Court Summons • Home Emergency • Armed Forces & Emergency Services Recall • Adverse Weather • Relocated for Work • Theft of Tickets • Changes to Examination Dates • Emergency Circumstances The term “emergency circumstances” is purposefully broad to include an extensive range of possible situations you may experience. Determinations about what qualifies as an emergency circumstance will be made on a case-by-case basis.
Q: What happens if my circumstance is not included in the list of covered events?
A: If you feel your circumstance is “unforeseen” and/or an “emergency” but you cannot find it in the list of qualifying events, then we recommend you still apply via the online application form. The circumstance will be considered by our partner’s consumer-centric refund team. If it is found that your situation is not classified as an emergency or unforeseen, your refund application will likely be denied.
Review for Dublin International (DUB) Airport Lounge Access
The lounge at DUB was kept refreshed and very clean. Very happy with the service.
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