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Review for Bay of Palma: Catamaran Excursion including Lunch

Spain

My clients just finished this tour and had a lot to provide for feedback. They expected the bar and snorkel equipment to be charged. They didn't expect the crew to be so distant and borderline rude. It says water is included but it was also an additional charge. There wasn't much snorkeling despite paying 20 euros for the gear. That needs to be updated on the documents as it says 15. There was zero tour guide commentary at either stop. No mention of where they were, what they could see, etc. They offered a pool noodle with ropes at one stop but didn't put it out for the second stop. They even charged for the life vests! That seems a bit absurd given a life vest is a safety issue. There was no safety monitoring at all which is ok, it's a do it at your own risk but we have never booked a snorkel experience where the crew wasn't involved and even helping lead people, especially in this price point. There was VIP section roped off that the crew attended to. There's zero mention how to even get a VIP experience as that would be have been preferred. The views were good and being on the catamaran was good but the rest was not good. There were other providers near by with boats of people having a lot more fun and engaging crew. We will be using them in the future and not this one. I have never given a 1 star for an excursion before but my client has traveled for over ten years with me as their advisor and this is their first complaint in ten years and it was very specific. Overall this excursion was not as promised from the overcharging for things to even saying snorkeling is happening on this excursion. They took the excursion on July 1st.