Review for Private Day Cultural Tour: Isla Negra & Pomaire from Santiago
Wonderful tour - recommend!
Q: What are Upgraded Refund Terms?
A: Upgraded Refund Terms are an enhanced set of terms and conditions that make refunds possible when they often would not be provided. If you select Upgraded Refund Terms with your booking, you may be eligible for a 100% refund if you cannot attend your booking for a wide range of unforeseen and/or emergency circumstances, even when the official cancellation deadline for your booking has passed. Please see the additional FAQs in this section for more information about eligibility and the refund application process. Please note that Upgraded Refund Terms are administered by a third party and Project Expedition is not responsible for decisions made regarding an application for a refund.
Q: What is considered an emergency or unforeseen circumstance?
A: Upgraded Refund Terms cover a wide set of circumstances that may prevent you from attending your booking, including (but not limited to): • COVID 19 infection or isolation • Illness / Injury • Pre-existing Medical Condition • Pregnancy Complication • Death of Immediate Family Member • Public Transport Failure • Scheduled Airline Failure • Mechanical Breakdown • Jury Service/Court Summons • Home Emergency • Armed Forces & Emergency Services Recall • Adverse Weather • Relocated for Work • Theft of Tickets • Changes to Examination Dates • Emergency Circumstances The term “emergency circumstances” is purposefully broad to include an extensive range of possible situations you may experience. Determinations about what qualifies as an emergency circumstance will be made on a case-by-case basis.
Q: Do Upgraded Refund Terms include COVID-19 related circumstances?
A: Upgraded Refund Terms include some common scenarios related to Covid-19 including: • Infection (you or someone in your immediate household contracts Covid-19) • Hospitalization or death of an immediate family member due to Covid-19 • A change in pre-existing medical condition that results in a doctor recommending that you do not attend due to risk of exposure to Covid-19 Please note that Covid-19 related government travel bans are not considered a refund eligible event.
Review for Moon Valley
Moon Valley is beautiful and we are so happy we saw it! However, most information listed here is incorrect. Our tour spot got sold to I Love Chile, and we got no communication from them until a few hours before the tour, which was stressful. Pick-up was at 4pm, drop-off around 9pm. The tour was physically strenuous — 90 minutes hiking in sand. Some people in the tour really struggled with this (a child, an elderly woman). Moon Valley itself gets 5 stars, but this tour only gets 3 for the reasons mentioned above.
Review for Altiplanic Lagoons & Atacama Salt Flat
Amazing tour. I would advise everyone to be aware that the information listed here is wrong, however. Pick up actually starts at 7am, and the tour finished at 6pm, so it’s an 11-hour tour. Gray Line Chile does not operate the tour — they sell your spot to Horizonte Tours, which can be confusing. Our itinerary did not include Toconau or Soncor as indicated here, but rather: Chaxa lagoons / flamingos , Miscanti and Miñique lagoons, and Red Rocks (Piedras Rojas). We also stopped at the Tropic of Capricorn. Breakfast and lunch are included and we’re very gourmet — much better than we expected. All in all, a great time!
Review for Stellenbosch And Franschhoek Winelands Tour
Danson was very accommodating with my requested wineries & very knowledgeable. I would not hesitate recommending this tour to my clients.
Review for Waterslide & Rainforest Hike (El Yunque) Small Group Tour
Oh my goodness! This was SO MUCH FUN!!! The hike was absolutely gorgeous, the experience so much fun, and our guide, Marlon, was simply the best! This is a must do for any active, adventure lover! I'm totally doing this again next time I return to San Juan, Puerto Rico!
Q: Can I add Upgraded Refund Terms after I have made my booking?
A: No, unfortunately if you would like to purchase Upgraded Refund Terms, you must do so on the checkout screen at the time of purchase. It is not possible to add the upgrade to your booking retroactively.
Q: What circumstances are excluded from the Upgraded Refund Terms?
A: Any circumstance that is not detailed in the Terms & Conditions and cannot be considered an unforeseen and/or emergency circumstance will not be eligible for a refund. We cannot give you a full list of exclusions due to the fact that “emergency circumstances” are considered on a discretionary basis. However, generally “I don’t want to attend/don’t feel like attending” is not a valid reason for a refund.
Review for Roatan ATV Adventure With Monkey & Sloth Hangout
This was our 2nd time in Roatan & we were so excited to do this! Upon arrival, like any of the non-cruise touring options you need to exit the pier gates to find your Guide. This involves passing by the numerous vendors confidently. Once we cleared the gates there are many representatives holding signs up. Many were quick to approach us & asked "Who is your guide?" And they graciously pointed toward Henry Tours... We walked across the street & about 50 steps to where our guide had the car parked. He was very courteous & did a good job with comments & pointing out notable landmarks along our ride. The car was comfortable & had A/C. We arrived at the Sloth hangout first which was A LOT of fun. (the smaller your group the better) as you get more 1:1 time with the animals. We had the opportunity to meet Daniel the owner who also briefed us on his other offerings at the hangout. We had 1:1 time with capuchin monkeys, a sloth and macaws. (See our photos!) From the sloth hangout we had a 20 min drive to the ATVs. When we got to that station, we submitted a waiver. They gave us individual briefings on the equipment & gave us helmets. The ATVs were easy to drive, the team was attentive if anyone got stuck. They had a guide in front & in the rear of the group. We drove through the village, street & tropical forest. It had rained a lot the night before so we did have some fun mud splashing. We rode for about an hour in total. We have been on very challenging courses, and this one was very easy, even for a rookie driver. My only wish / room for improvement here was that I wanted to browse the souvenir shop & was a tad rushed. I would have very much loved to have 10 more minutes at the Sloth hangout souvenir shop, rather than wait in the sun for the ATVs. After ATVs we asked our guide if he would extend our tour to a beach. He was more than happy to adjust the timing. Sadly, this was Christmas DAY & the 2 beach clubs we went to were already sold out that day. We now know for the future to book the expanded tour with the beach next time. I LOVED this excursion & the tour company was attentive, flexible to our requests & made us feel safe. We WILL be booking again.
Q: How do I reset my password?
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Q: What happens if my circumstance is not included in the list of covered events?
A: If you feel your circumstance is “unforeseen” and/or an “emergency” but you cannot find it in the list of qualifying events, then we recommend you still apply via the online application form. The circumstance will be considered by our partner’s consumer-centric refund team. If it is found that your situation is not classified as an emergency or unforeseen, your refund application will likely be denied.
Q: How do I apply for a refund with my upgraded terms?
A: Applying for a refund with your upgraded terms is simple and straightforward. Cancel your booking online via the Manage Bookings portal (pe.tours/manage) and then follow the prompts to file a claim. The online refund application form (which can be accessed anytime by visiting refundable.me) will require some basic information about your reason for canceling as well as evidence to document that reason. Once your claim has been validated by our partner, you will receive a 100% refund directly to your bank account. Typically refunds are processed within 72 hours of form submission.
Q: How do I log out?
A: Click "My Account" in the top right of the page to access your account page. Once there, select the "Logout" link below your profile photo.
Review for Cozumel Mayan Village Jeep Tour
Marcos was a great tour guide. Provide us with a lot of Cozumel's history. He also designed the tour to our desires.
Review for Paradise Beach Exclusive All-Inclusive Day Pass
This is the 4th time I have visited this beach club & it never disappoints. It's a quick 10 min ride / $20 one-way. Check-in is very quick with our voucher. The staff is welcoming & pleasant. Although the day was overcast, we had an amazing time. The grounds are impeccable, the facilities clean & accessible. The pool is huge & there is no shortage of loungers. We were assigned a team of servers as we had purchased the all-inclusive package. We had front row beach loungers, umbrellas & small drink tables with a combed beachfront. They also had the low beach chairs available & we sat up at the waterline for part of the day. I have found that since covid, their portions are a bit smaller, but this must have to do with food costs & less waste. The quality, however the food is just as good. -- And you can just order more. We had fish tacos, pork tacos, mahi mahi sandwich, shrimp ceviche, quesadillas, Hawaiian & veggie pizzas, coconut shrimp, guacamole & chips, beer, margaritas, smoothies, BBCs & daiquiris. They also have a rolling mojito cart! The best part of this beach club is the lovely and attentive service. Whether you enjoy Mexican fare, or are a picky eater & want a burger, there is something for everyone. We enjoyed watching folks on the inflatable icebergs in the water park (we did not purchase this add-on). We all enjoyed massages under the breezy beach tents by the waterfront. What I have learned is that many choose to wing it & only purchase beach entry... And then after folks spend $60 on 2 rounds of drinks, they realize that they should have purchased what a value this package option is.... We more than covered our package fares within an hour of arrival. At the end of our stay, our servers print a "bill" which amounts to zero, if you purchase the all-inclusive, so that you may prepare gratuities. Which frankly.... Are VERY well-deserved as they really hustle for you, non-stop. As a party of four, we were indulging & acknowledged our team generously. I will also add that they have free wifi & have multiple gift shops with local crafts as well as other tropical items. They also have a pharmacy counter, which came in helpful. I've been to multiple beach clubs in Cozumel. This one is my favorite & buying this excursion here made the whole process really easy. We WILL be booking this pass here to go back. See our photos.
Q: How do I pay in a different currency?
A: To change your preferred currency, go to your account page. On the "Profile" tab, use the Preferred Currency dropdown menu to select your currency from the available options. Make sure to click the "Update" button at the bottom of the page to save the change.
Review for Last Entry Louvre Museum Tour: Mona Lisa at her stunning best
Great pace, and our guide hit the right tone - very engaging and kept the pace of the tour perfectly. Highly recommend for a first timer on a tight schedule looking for the highlights of the museum and collections. I left feeling satisfied I'd seen the best of the best there, learned a lot, and had fun!
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