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Getxo And Bizkaia Bridge Minibus Tour From Bilbao
Spain
Q: What circumstances are excluded from the Upgraded Refund Terms?
A: Any circumstance that is not detailed in the Terms & Conditions and cannot be considered an unforeseen and/or emergency circumstance will not be eligible for a refund. We cannot give you a full list of exclusions due to the fact that “emergency circumstances” are considered on a discretionary basis. However, generally “I don’t want to attend/don’t feel like attending” is not a valid reason for a refund.
Review for Jungfraujoch – Top of Europe from Lucerne
Switzerland
Clients loved this; worth doing!
City Sightseeing Hop On Hop Off Bus Tour Malta
Malta
Review for Edinburgh, The Royal City by Rail from London
England
Lovely experience in Edinburgh! It was very nice to have the opportunity to see this beautiful city for the day while staying in London. The hop on and off option was perfect and allowed us to see the city ant our own pace. We enjoyed the narration available on the bus with the provided headphones. We just wish there was a later departure train as we would’ve loved a little more Time!
Review for Murano and Burano Half Day Island Tour by Boat
Italy
Nicole was a knowledgeable and intelligent tour guide! She gave a wonderful presentation about the history of how the glass blowing craft played a part in the development of the Venetian culture and its importance to the world. I thoroughly enjoyed the tour!
Review for LastMinute.com London Eye and River Cruise Ticket
Great combo tour! Loved seeing the city from the river and the sky! I will say there was no Golden tour representative on site like the description on the tour referenced. We went to the information desk at the London eye and a very helpful employee printed us our tickets for both trips from the vouchers we supplied and was very helpful. Great tours for the price!
Getxo And Bizkaia Bridge From Bilbao
Q: How do I apply for a refund with my upgraded terms?
A: Applying for a refund with your upgraded terms is simple and straightforward. Cancel your booking online via the Manage Bookings portal (pe.tours/manage) and then follow the prompts to file a claim. The online refund application form (which can be accessed anytime by visiting refundable.me) will require some basic information about your reason for canceling as well as evidence to document that reason. Once your claim has been validated by our partner, you will receive a 100% refund directly to your bank account. Typically refunds are processed within 72 hours of form submission.
Review for London Romantic Paris Day Trip with Louvre & Lunch
Over all we were very pleased. It was amazing to be able to spend a day in Paris while we were based in London for 10 days for our so ‘s football team trip. Our guide was friendly and informative. Loved skipping the line at the Louvre and having opportunity to explore the museum. We had ample time at the Eiffel tour and enjoyed the lunch at their restaurant. We did not get to see any of the stores or sites along Champs Elysees and our only shopping experience was 15 minutes at a corner shop off the beaten path our trim rode Out was alright but the train ride back to London was nearly 6 hours long Overall we were pleased and would recommend the experience!
Q: Can I add Upgraded Refund Terms after I have made my booking?
A: No, unfortunately if you would like to purchase Upgraded Refund Terms, you must do so on the checkout screen at the time of purchase. It is not possible to add the upgrade to your booking retroactively.
SKIP-THE-LINE: Ephesus & Temple of Artemis Shore Ex
Turkey
Review for Western Ride Horseback Riding Tour
Aruba
This tour was fantastic. Our ship arrived late into port; we thought we would miss our tour; however, standing at the location we were told to meet our driver at, we were surprised that the driver waited for us!! We all enjoyed our ride and connection with the horses.
Review for Buenos Aires City Tour And Airport/Cruise Port Transfer Combo
Argentina
My client loved this tour and transfer combo. The tour operator was there early and reached out to my clients and from what they told me they thoroughly enjoyed the tour and made their experience wonderful. They had a pre-vacation tour scheduled which they raved about. Thank you Project Expedition.
Review for Private Agra Overnight Tour from Delhi
India
Great tour! Our driver was wonderful and the Gide was knowledgeable and friendly. Overall, we had such a lovely time. I would recommend this tour to anyone.
Review for Shore Excursion: Monaco, Monte Carlo, Eze, La Turbie from Nice
France
This was an excellent tour, with a flawless, relaxed pace. Driver was well versed in various aspects of the itinerary, with excellent knowledge of the history, commerce, and politics of the region. We would gladly tour with this provider and guide, in the future.
Q: What are Upgraded Refund Terms?
A: Upgraded Refund Terms are an enhanced set of terms and conditions that make refunds possible when they often would not be provided. If you select Upgraded Refund Terms with your booking, you may be eligible for a 100% refund if you cannot attend your booking for a wide range of unforeseen and/or emergency circumstances, even when the official cancellation deadline for your booking has passed. Please see the additional FAQs in this section for more information about eligibility and the refund application process. Please note that Upgraded Refund Terms are administered by a third party and Project Expedition is not responsible for decisions made regarding an application for a refund.
Review for Private Authentic Asado And Cooking Experience In A Home In El Talar
My clients were absolutely amazed by this experience. The hosts were gracious and made my clients feel comfortable and welcome. They were shown authentic Argentinian cooking and enjoyed a great meal and company. Thank you Project Expedition and Constanza for delivering a first class experience.
Q: Do Upgraded Refund Terms include COVID-19 related circumstances?
A: Upgraded Refund Terms include some common scenarios related to Covid-19 including: • Infection (you or someone in your immediate household contracts Covid-19) • Hospitalization or death of an immediate family member due to Covid-19 • A change in pre-existing medical condition that results in a doctor recommending that you do not attend due to risk of exposure to Covid-19 Please note that Covid-19 related government travel bans are not considered a refund eligible event.
Q: How do I reset my password?
A: If you do not remember the password to your account, you may reset it by following the steps below: 1. Click "Sign In" at the top right of the homepage. 2. On the next screen, you will be asked to enter your login information. Click the "Forgot Password" button. 3. When prompted, enter the email address associated with your account to generate an automated email with a reset password link 4. Go to your inbox to retrieve the reset password link. Click that link and follow the steps to reset your password.
Review for Club Mobay Lounge Pass at MBJ Airport
Jamaica
This was an outstanding value. I highly recommend it for anyone travelling to the Montego Bay airport. All lines are completely bypassed, and the lounge is an excellent way to unwind before a flight -- with one last Red Stripe beer, frozen rum daiquiri and a well stocked buffet.
Q: Troubleshooting Declined Credit Card Transactions
A: General troubleshooting tips: - Most error messages regarding declined transactions come directly from the bank, not the Project Expedition system, so the most common cause of declined transactions on our website is due to the client’s bank blocking the payment from going through. Have your client call their bank to authorize the charges. - Make sure to type out the credit card information - copying and pasting into the credit card fields often leads to declined transactions. Troubleshooting zip code errors: - Double-check that the zip code matches the billing address attached to the credit card. - If you have a Canadian postal code, you will need to enter only the 3 digits followed by 00 into the zipcode field. For example, L3Z 1C1 would be formatted as 31100.
Q: What happens if my circumstance is not included in the list of covered events?
A: If you feel your circumstance is “unforeseen” and/or an “emergency” but you cannot find it in the list of qualifying events, then we recommend you still apply via the online application form. The circumstance will be considered by our partner’s consumer-centric refund team. If it is found that your situation is not classified as an emergency or unforeseen, your refund application will likely be denied.
Review for Cicchetti & Wine Tour of Venice
Really enjoyed the tour and Alicia was delightfully entertaining! She gave us a history lesson with each stop along the way. A great immersive experience! My advice is to come hungry!
Q: How do I pay in a different currency?
A: To change your preferred currency, go to your account page. On the "Profile" tab, use the Preferred Currency dropdown menu to select your currency from the available options. Make sure to click the "Update" button at the bottom of the page to save the change.
Q: What is considered an emergency or unforeseen circumstance?
A: Upgraded Refund Terms cover a wide set of circumstances that may prevent you from attending your booking, including (but not limited to): • COVID 19 infection or isolation • Illness / Injury • Pre-existing Medical Condition • Pregnancy Complication • Death of Immediate Family Member • Public Transport Failure • Scheduled Airline Failure • Mechanical Breakdown • Jury Service/Court Summons • Home Emergency • Armed Forces & Emergency Services Recall • Adverse Weather • Relocated for Work • Theft of Tickets • Changes to Examination Dates • Emergency Circumstances The term “emergency circumstances” is purposefully broad to include an extensive range of possible situations you may experience. Determinations about what qualifies as an emergency circumstance will be made on a case-by-case basis.
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