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City Sightseeing 48 Hour Hop-on Hop-off Bus - Oslo
Norway
Q: How do I apply for a refund with my upgraded terms?
A: Applying for a refund with your upgraded terms is simple and straightforward. Cancel your booking online via the Manage Bookings portal (pe.tours/manage) and then follow the prompts to file a claim. The online refund application form (which can be accessed anytime by visiting refundable.me) will require some basic information about your reason for canceling as well as evidence to document that reason. Once your claim has been validated by our partner, you will receive a 100% refund directly to your bank account. Typically refunds are processed within 72 hours of form submission.
Review for Amalfi Coast Odyssey: Positano, Amalfi, and Ravello (private from Sorrento)
Italy
My customer called and said it was their most favorite part of their trip, thank you!!
Q: What happens if my circumstance is not included in the list of covered events?
A: If you feel your circumstance is “unforeseen” and/or an “emergency” but you cannot find it in the list of qualifying events, then we recommend you still apply via the online application form. The circumstance will be considered by our partner’s consumer-centric refund team. If it is found that your situation is not classified as an emergency or unforeseen, your refund application will likely be denied.
Q: What types of transfers are eligible for the Flight Friendly Refund Policy?
A: Transfers that pick up from an airport are eligible for the Flight Friendly Refund Policy when there is a last minute flight disruption that occurs *after* the cancellation deadline (flight changes in advance of the cancellation deadline do not qualify as you can cancel for a full refund if you cannot modify your booking). A refund can only be approved if the booking is cancelled via the manage bookings page and there is a valid flight disruption.
Review for Munich Food Tour - Eat, Learn and have fun with a Local
Germany
SOO much food! You need to go hungry! We could not possibly eat all that was served. Our guide was absolutely delightful and knowledgable. I am not sure how I have lived without a Schmalznudel in my life before now. But I am on a search for them here in my home town. Overall this was an excellent value and so fun to connect with others! Highly recommend
City Sightseeing 24 Hour Hop-on Hop-off Bus - Oslo
Review for Haleakala National Park Sunrise Tour - West Side Pick Up
United States
This tour is worth it!!! While you have to get up super early, our tour guide and driver, Bill, was very personable and knowledgeable. The pictures we captured were out of this world!!! If you are coming from a far time zone (we came from the East Coast), I’d highly recommend doing this tour on your first day before you are acclimated to the time change. Also, the plantation where you stop for breakfast is great. The food was tasty and the many different kinds of flowers they have are beautiful!!!
Review for Expert-led Acropolis Tour
Greece
My clients had an amazing time on this private guided tour with hotel pick up. Their guide was fantastic! This experience was a highlight of their trip to Athens!
Review for Myths of Maui Luau at The Royal Lahaina Resort - VIP
Clients loved this! They felt special in the VIP area and had a great view along with outstanding service. They did two luaus while in Hawaii and this was by far their favorite!
Q: Is the Flight Friendly Refund Policy an insurance policy?
A: No, the Flight Friendly Refund Policy is not an insurance policy, it is a unique feature of our cancellation terms that provides an additional benefit for travelers impacted by arrival flight disruptions.
Q: Can I add Upgraded Refund Terms after I have made my booking?
A: No, unfortunately if you would like to purchase Upgraded Refund Terms, you must do so on the checkout screen at the time of purchase. It is not possible to add the upgrade to your booking retroactively.
Sail Turkey: Fethiye to Olympos 18-39's Gulet Cruise
Turkey
Review for Private: Ravello, Amalfi, Positano Tour
This was by far our favorite day! Echo was absolutely fabulous and made the day special for our kids! She helped us fall in love with Amalfi coast and we can’t wait to visit again!
Review for Private Dutch Pancake Making Class with a Local in Amsterdam
Netherlands
This was a highlight of our trip! Fusina was so welcoming into her home and a natural teacher, even with teenage boys as the students! I would highly recommend this experience for any client!
Q: How do Upgraded Refund Terms differ from the Flight Friendly Refund Policy?
A: The Upgraded Refund Terms provide for a refund for many more reasons than just flight disruptions. Filing a claim via the Upgraded Refund Terms policy also protects the travel advisor commission (if relevant) while a refund through Flight Friendly Refund Policy does not.
Q: When is the deadline to be eligible for Flight Friendly Refund Policy?
A: Your transfer must be cancelled before the original scheduled pickup time. If you do not cancel your transfer, we cannot review the booking for a refund via the Flight Friendly Refund Terms.
Review for Small Group Dublin Secret Food Tour
Ireland
We enjoyed our food tour with Karen. It was fun to try different Irish foods! We all loved the Irish coffee, and my husband and son don’t even like coffee. So, try it if you go on the tour. We were full at the end, too!
Q: How do I qualify for a refund through the Flight Friendly Refund Policy?
A: To qualify, follow the steps below: a. For minor flight delays: Your driver will monitor the flight and adjust the pickup time accordingly. b. If your Arrival Flight is canceled or a connecting flight disruption causes you to miss your Arrival Flight and you’re rebooked to arrive the same day as originally scheduled, notify the Operator or Project Expedition. If the new flight cannot be accommodated or you're rebooked on a different date, cancel your transfer before the original pickup time at https://pe.tours/manage. If you do not cancel prior to your transfer’s pickup time, you will not be eligible for a refund. The Flight Friendly Refund Policy does not apply to changes announced before the cancellation deadline. Project Expedition reserves the right to request evidence or proof of your confirmed airline booking, flight itinerary, flight confirmation, flight delay, or flight cancellation. If you are unable to provide this evidence when asked, you may be considered ineligible for a refund through this policy.
Review for Private Dunn’s River Falls & Green Grotto Caves
Jamaica
We had an absolute blast! Private is the way to go for this tour.
Review for Monuments By Night
My clients raved about this excursion! The guide was engaging with their family of boys and was full of knowledge. It was a unique way to experience the monuments and get the history as well. Highly recommend!
Q: What circumstances are excluded from the Upgraded Refund Terms?
A: Any circumstance that is not detailed in the Terms & Conditions and cannot be considered an unforeseen and/or emergency circumstance will not be eligible for a refund. We cannot give you a full list of exclusions due to the fact that “emergency circumstances” are considered on a discretionary basis. However, generally “I don’t want to attend/don’t feel like attending” is not a valid reason for a refund.
Q: Troubleshooting Declined Credit Card Transactions
A: General troubleshooting tips: - Most error messages regarding declined transactions come directly from the bank, not the Project Expedition system, so the most common cause of declined transactions on our website is due to the client’s bank blocking the payment from going through. Have your client call their bank to authorize the charges. - Make sure to type out the credit card information - copying and pasting into the credit card fields often leads to declined transactions. Troubleshooting zip code errors: - Double-check that the zip code matches the billing address attached to the credit card. - If you have a Canadian postal code, you will need to enter only the 3 digits followed by 00 into the zipcode field. For example, L3Z 1C1 would be formatted as 31100.
Review for Small Group Montreal Food Tour with a Michelin Star-Trained Chef
Canada
Chef Robert was an outstanding guide. This tour will be best for those who truly appreciate the information being shared not just the tastes of the food. He has so much knowledge and shares it in an excellent way. The food selection was outstanding and I learned so much!
Review for Bay of Palma: Catamaran Excursion including Lunch
Spain
My clients just finished this tour and had a lot to provide for feedback. They expected the bar and snorkel equipment to be charged. They didn't expect the crew to be so distant and borderline rude. It says water is included but it was also an additional charge. There wasn't much snorkeling despite paying 20 euros for the gear. That needs to be updated on the documents as it says 15. There was zero tour guide commentary at either stop. No mention of where they were, what they could see, etc. They offered a pool noodle with ropes at one stop but didn't put it out for the second stop. They even charged for the life vests! That seems a bit absurd given a life vest is a safety issue. There was no safety monitoring at all which is ok, it's a do it at your own risk but we have never booked a snorkel experience where the crew wasn't involved and even helping lead people, especially in this price point. There was VIP section roped off that the crew attended to. There's zero mention how to even get a VIP experience as that would be have been preferred. The views were good and being on the catamaran was good but the rest was not good. There were other providers near by with boats of people having a lot more fun and engaging crew. We will be using them in the future and not this one. I have never given a 1 star for an excursion before but my client has traveled for over ten years with me as their advisor and this is their first complaint in ten years and it was very specific. Overall this excursion was not as promised from the overcharging for things to even saying snorkeling is happening on this excursion. They took the excursion on July 1st.
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