Review for Orlando Fl International (MCO) Airport Lounge Access
The lounge was bright, comfortable, and clean, the drinks were top shelf, and the snacks were hearty. However, there was only 1 person checking people in to the lounge, creating a long line to get in. We waited at least 10-15 minutes and then she had never seen a pre-paid voucher so she had no idea how to process it. She originally told us we had to wait for space to open up which I found very odd considering we booked for a specific time arrival. Seems like they overbook which is counter-productive to booking ahead, since we paid $12 more per person to book ahead than the advertised price for walk ups.
Review for Premium USS Missouri, Arizona Memorial & Punchbowl Luxury
My clients were not happy with the tour. The operator for that day was late picking them up, and they felt very rushed throughout the tour.
Q: How do I leave a review for my tour?
A: Our tour partners depend on your feedback to provide the best possible experiences. X days after your tour date, you will receive an email request to rate and review your tour experience. If you have booked multiple tours, you will receive a separate review request for each one.
Q: How do I request a refund?
A: The easiest and fastest way to cancel a booking is to submit your request online via the 'Manage Bookings' page. The 'Manage Bookings' page can be accessed in three different ways: 1. Visiting pe.tours/manage 2. Clicking the 'Manage Bookings' link at the top right of the page on projectexpedition.com 3. Going to 'My Account' (if you have a registered account) and locating your booking under the 'Bookings' tab and then selecting 'Manage Reservation'
Review for Private Walking Tour of The Garden District
The tour guide was not good. Annoying style, and she did not pick up on any clues. Had to drag her out of a cemetery…she was so excited to keep sharing minute details that we were not interested in learning. We stopped after an hour and a half.
Q: Can I cancel my tour?
A: Tour cancellation policies vary from tour to tour. Most tours can indeed be canceled for a full refund, but it's important to read the tour description to understand how many days' notice is required. Tour cancellation policies are listed on the right side of the page (in green text) just above where the total price is displayed. If you've booked your tour already, you can find the cancellation deadline on your booking voucher in the Payment Summary section.
Q: What should I do if I cannot find my guide or driver?
A: As a first step, double check your voucher to ensure you're at the correct meeting point. The "Notes From Tour Operator" section on your voucher should detail exactly where you should be and at what time. If you're in the correct location and you cannot find your guide or driver, call the local tour operator. The name and contact details for the tour operator can be found in the Tour Operator section of your booking voucher. If you have trouble reaching the tour operator, please contact the Project Expedition support team at +1 855-782-3006 and a member of our team will be ready to assist you.
Review for Private Bruges Favorite Food Tour: 10 Tastings
This is a great option for adults and families.
Q: Where do I go to start my tour?
A: You can find meeting point information on the tour page under the "Meeting Location/Transit Details" section. If you have an existing reservation, refer to the "Notes from Tour Operator" section in the top right of your voucher for detailed instructions. The notes on your voucher should supersede all other written instructions (including those on the tour page).
Review for Pristine Sistine Early Entrance Small Group Vatican Tour
This was an EXCELLENT tour. Our guide, Barbara, was fun, enthusiastic, extremely knowledgable...we can't say enough about her. We did not feel rushed or that it was overly crowded. The headsets worked wonderfully so we never felt we were in a 'group.' Highly recommend this tour and Barbara deserves a raise because she made it everything it could be and more.
Q: How long do refunds take to process?
A: Refunds can take 5-7 business days to appear in your account. However, some credit card companies have different processing times. If you have questions, or need to follow up on a refund, please contact us at firstname.lastname@example.org.
Review for Brussels Like a Local: Private Beer Tour
The Private Beer Tour in Brussels was OUTSTANDING. Christoph met us promptly and started quizzing us about our Belgian Beer knowledge and our likes/dislikes. From there, he was able to craft for us a walking tour to various bars that specialize in certain beers, but also contain a history.Had no idea I was a fan of Trappist beers, or knew what made them such....all in all it was a great experience where I felt more like a local than a tourist!
Review for Best of Florence Walking Tour & Michelangelo’s David
Our tour guide, Claudia, did a good job with the narration for this tour. The head phones were a little problematic as the volume was quite low and it was hard to hear her, especially in crowds. Other than that, the pace was good and the information interesting.
Review for Small Group Lisbon Food + Wine Walking Tour
What a wonderful way to see and experience Lisbon. I tried things I might not have otherwise and everything about this tour was amazing.
Review for Broadway & Times Square Tour
it was excellent - knowledgeable and gracious guide
Review for Private Tour of Isthmus Canal & Ancient Olympia from Athens
It was a perfect way to spend the day in Izmir and see as much as we could at the pace that we wanted. Highly recommend and our guide was fabulous!
Q: How do I reset my password?
A: If you do not remember the password to your account, you may reset it by following the steps below: 1. Click "Sign In" at the top right of the homepage. 2. On the next screen, you will be asked to enter your login information. Click the "Forgot Password" button. 3. When prompted, enter the email address associated with your account to generate an automated email with a reset password link 4. Go to your inbox to retrieve the reset password link. Click that link and follow the steps to reset your password.
Q: How do I pay in a different currency?
A: To change your preferred currency, go to your account page. On the "Profile" tab, use the Preferred Currency dropdown menu to select your currency from the available options. Make sure to click the "Update" button at the bottom of the page to save the change.
Q: What happens if the weather is poor on the date of my tour?
A: Weather policies vary from tour to tour. The decision to run the tour is at the discretion of the tour company and they, or Project Expedition, will contact you by email or phone in the case of a cancellation. If your tour has a specific weather policy, you can find that in the tour "Disclaimer" located at the bottom of the tour page. Some tours will run rain or shine so be prepared to brave the elements if you don't receive any communication beforehand. When in doubt, you can always contact the local tour company to verify the tour status - their contact details will be listed on your booking voucher.
Q: How do I log out?
A: Click "My Account" in the top right of the page to access your account page. Once there, select the "Logout" link below your profile photo.
Review for First Impressions - Santorini Private Highlights Tour
Our tour guide, Agatha was just amazing. We were picked up prompt, actually early. She had made contact prior to us leaving the ship as well. It was just my sister and I and we were able to stay in each place as long as we wanted. She made it super easy. She knew her stuff and everyone knew her!
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