Latest from the Community

Q: How do I reset my password?

A: If you do not remember the password to your account, you may reset it by following the steps below: 1. Click "Sign In" at the top right of the homepage. 2. On the next screen, you will be asked to enter your login information. Click the "Forgot Password" button. 3. When prompted, enter the email address associated with your account to generate an automated email with a reset password link 4. Go to your inbox to retrieve the reset password link. Click that link and follow the steps to reset your password.

Q: Where do I go to start my tour?

A: You can find meeting point information on the tour page under the "Meeting Location/Transit Details" section. If you have an existing reservation, refer to the "Notes from Tour Operator" section in the top right of your voucher for detailed instructions. The notes on your voucher should supersede all other written instructions (including those on the tour page).

Q: How do I log out?

A: Click "My Account" in the top right of the page to access your account page. Once there, select the "Logout" link below your profile photo.

Q: How do I request a refund?

A: The easiest and fastest way to cancel a booking is to submit your request online via the 'Manage Bookings' page. The 'Manage Bookings' page can be accessed in three different ways: 1. Visiting pe.tours/manage 2. Clicking the 'Manage Bookings' link at the top right of the page on projectexpedition.com 3. Going to 'My Account' (if you have a registered account) and locating your booking under the 'Bookings' tab and then selecting 'Manage Reservation'

Q: How do I leave a review for my tour?

A: Our tour partners depend on your feedback to provide the best possible experiences. X days after your tour date, you will receive an email request to rate and review your tour experience. If you have booked multiple tours, you will receive a separate review request for each one.

Q: How long do refunds take to process?

A: Refunds can take 5-7 business days to appear in your account. However, some credit card companies have different processing times. If you have questions, or need to follow up on a refund, please contact us at support@projectexpedition.com.

Q: Can I cancel my tour?

A: Tour cancellation policies vary from tour to tour. Most tours can indeed be canceled for a full refund, but it's important to read the tour description to understand how many days' notice is required. Tour cancellation policies are listed on the right side of the page (in green text) just above where the total price is displayed. If you've booked your tour already, you can find the cancellation deadline on your booking voucher in the Payment Summary section.

Q: How do I pay in a different currency?

A: To change your preferred currency, go to your account page. On the "Profile" tab, use the Preferred Currency dropdown menu to select your currency from the available options. Make sure to click the "Update" button at the bottom of the page to save the change.

Q: What happens if the weather is poor on the date of my tour?

A: Weather policies vary from tour to tour. The decision to run the tour is at the discretion of the tour company and they, or Project Expedition, will contact you by email or phone in the case of a cancellation. If your tour has a specific weather policy, you can find that in the tour "Disclaimer" located at the bottom of the tour page. Some tours will run rain or shine so be prepared to brave the elements if you don't receive any communication beforehand. When in doubt, you can always contact the local tour company to verify the tour status - their contact details will be listed on your booking voucher.

Q: What should I do if I cannot find my guide or driver?

A: As a first step, double check your voucher to ensure you're at the correct meeting point. The "Notes From Tour Operator" section on your voucher should detail exactly where you should be and at what time. If you're in the correct location and you cannot find your guide or driver, call the local tour operator. The name and contact details for the tour operator can be found in the Tour Operator section of your booking voucher. If you have trouble reaching the tour operator, please contact the Project Expedition support team at +1 855-782-3006 and a member of our team will be ready to assist you.