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Rock Climbing Introduction
United States
5 Day Green River Desolation Canyon Expedition
Q: How long do refunds take to process?
A: Refunds can take 5-7 business days to appear in your account. However, some credit card companies have different processing times. If you have questions, or need to follow up on a refund, please contact us at support@projectexpedition.com.
Review for Original La Jolla Kayak Tour
So fun! It was a windy day when we went kayaking, but the beach guides were awesome and helped us get out and around safely! We especially loved the wetsuit rentals for $10 because it was a chilly day!
Hummer Sunset Safari from Moab
Colorado River Full Day Rafting Trip
Q: What happens if the weather is poor on the date of my tour?
A: Weather policies vary from tour to tour. The decision to run the tour is at the discretion of the tour company and they, or Project Expedition, will contact you by email or phone in the case of a cancellation. If your tour has a specific weather policy, you can find that in the tour "Disclaimer" located at the bottom of the tour page. Some tours will run rain or shine so be prepared to brave the elements if you don't receive any communication beforehand. When in doubt, you can always contact the local tour company to verify the tour status - their contact details will be listed on your booking voucher.
Review for Pompeii And Herculaneum Private Shore Excursion
Italy
My customer enjoyed this tour....He said the guide was wonderful and very informative.
Review for Murano & Burano Islands Half Day Guided Tour by Private Boat
Great guide-Christina.
Review for Florence Evening Food Tour
This was a terrific tour with Fat Tire Tours. Their offices were easy to find and the knowledge of the Florence food scene was excellent. Our guide even gave us restaurant recommendations for later in our stay and they were spot on delicious.
Hummer Slickrock Safari from Moab
Review for Archaeological Museum Of Naples Private Guided Tour
My customer Loved the tour and the guide. They knew evrything about the Musuem
Q: How do I leave a review for my tour?
A: Our tour partners depend on your feedback to provide the best possible experiences. X days after your tour date, you will receive an email request to rate and review your tour experience. If you have booked multiple tours, you will receive a separate review request for each one.
Colorado River Mid-day Rafting Trip
Review for Capri & Anacapri with Blue Grotto from Sorrento
Simona was our guide and she was incredible! Very friendly and professional! Simona was knowledgable about all the sites we visited and made this tour great! The tour overall was great too! We got to see the Grotto Bianco since the Blue Grotto was closed for weather that day and I can't imagine the Blue Grotto was better than the White Grotto! We did the chairlifts and again, it was great! Lunch was delicious and we had plenty of time for shopping. The group was a good size (not too big) and everything was well organized and clearly communicated.
Hummer Grand Safari from Moab
Q: Can I cancel my tour?
A: Tour cancellation policies vary from tour to tour. Most tours can indeed be canceled for a full refund, but it's important to read the tour description to understand how many days' notice is required. Tour cancellation policies are listed on the right side of the page (in green text) just above where the total price is displayed. If you've booked your tour already, you can find the cancellation deadline on your booking voucher in the Payment Summary section.
Q: How do I pay in a different currency?
A: To change your preferred currency, go to your account page. On the "Profile" tab, use the Preferred Currency dropdown menu to select your currency from the available options. Make sure to click the "Update" button at the bottom of the page to save the change.
Q: What should I do if I cannot find my guide or driver?
A: As a first step, double check your voucher to ensure you're at the correct meeting point. The "Notes From Tour Operator" section on your voucher should detail exactly where you should be and at what time. If you're in the correct location and you cannot find your guide or driver, call the local tour operator. The name and contact details for the tour operator can be found in the Tour Operator section of your booking voucher. If you have trouble reaching the tour operator, please contact the Project Expedition support team at +1 855-782-3006 and a member of our team will be ready to assist you.
Q: How do I reset my password?
A: If you do not remember the password to your account, you may reset it by following the steps below: 1. Click "Sign In" at the top right of the homepage. 2. On the next screen, you will be asked to enter your login information. Click the "Forgot Password" button. 3. When prompted, enter the email address associated with your account to generate an automated email with a reset password link 4. Go to your inbox to retrieve the reset password link. Click that link and follow the steps to reset your password.
Review for The Best Of St Maarten Private Sightseeing Tour
St Martin St Maarten
Sexy was very knowlegable and went above and beyond to make sure we had a good time and saw everything we could in the amount of time we had.
Review for Poros + Hydra + Aegina One Day Cruise From Athens
Greece
This trip is advertised throughout all tour agency windows in Greece. It shows what looks like a comfortable ship on a wonderful day cruise. Reality was we spent 11 hours on tour of which 8 hours were chugging along on a C class ferry. Due to weather we were forced to be indoors for which there was limited room. There was no seating for some. Tour description indicates only 1 Island with scheduled time (Hydra- 2 hours). Reality was less than an hour. Poros was 30-40minutes and Aegina was about an hour but since we took the 55 minute bus tour we literally had 5 minutes . For almost half a day we had just 3 hours on the islands. Frustrating part was each Island was enjoyable. All beautiful with enjoyable streets, kind people and shops but we had no time to even minimally enjoy. Entertainment was pleasant, lunch was decent and people on board were friendly. Trip was fine but this is not something I would recommend for people looking for an upscale taste of Greece.
Q: How do I request a refund?
A: The easiest and fastest way to cancel a booking is to submit your request online via the 'Manage Bookings' page. The 'Manage Bookings' page can be accessed in three different ways: 1. Visiting pe.tours/manage 2. Clicking the 'Manage Bookings' link at the top right of the page on projectexpedition.com 3. Going to 'My Account' (if you have a registered account) and locating your booking under the 'Bookings' tab and then selecting 'Manage Reservation'
Review for Private Van Tour - Sintra, Cascais & Estoril
Portugal
We had a great experience with this Nuno, going at just the right pace for us and providing some excellent information. Pena Palace lines are so long so we went to top and just looked around instead of going in. Even timed ticket lines were long so if you really want to see it, plan on the stop taking up a lot of your tour time. We enjoyed more our walk around the city, stopping for coffee & pastries, and the stops along the coast.
Review for London In A Day: Tower Of London, Westminster, Changing Of Guard
England
Tour guide Liz was excellent. Very professional, knowledgeable, friendly and just pleasant to our ears. Highly recommend this tour as an excellent way to get a great overview of London.
Review for ATV Tour
St Kitts & Nevis
Loved this tour in St. Kitts. We bypassed all of the guests who booked directly with the cruise ship and basically had our own private tour. Donie was an OUTSTANDING guide and Jason was an amazing and informative driver. You won't regret booking this for yourself or for clients!!
Q: Where do I go to start my tour?
A: You can find meeting point information on the tour page under the "Meeting Location/Transit Details" section. If you have an existing reservation, refer to the "Notes from Tour Operator" section in the top right of your voucher for detailed instructions. The notes on your voucher should supersede all other written instructions (including those on the tour page).
Q: How do I log out?
A: Click "My Account" in the top right of the page to access your account page. Once there, select the "Logout" link below your profile photo.
Review for Kualoa Ranch Jungle Jeep Expedition
Love it!
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