Shore Excursion Benefits

This tour offers the following benefits to cruise passengers:
Cruise Friendly Refund Policy
Shore Excursions with this benefit are eligible for a full refund if any of the following occur:
- Your cruise ship arrives in port late, and you miss your Shore Excursion as a result.
- Your cruise ship changes its scheduled date of arrival, and it is not possible to reschedule the Shore Excursion.
- Your cruise ship skips the port of call where the Shore Excursion takes place.
- Your cruise is canceled by the cruise line.
- You cancel your Shore Excursion prior to the Cancellation Deadline listed on your Booking Voucher.
To be eligible for a refund, you must submit your claim in writing to support@projectexpedition.com no later than 14 days after the scheduled date of the Shore Excursion and include your Project Expedition booking reference. Project Expedition will verify the cruise ship’s actual itinerary before processing any refund. Approved refunds will be issued in accordance with Section 10 (Refunds).

Back to Ship Guarantee
Project Expedition’s Back to Ship Guarantee provides that, if you are unable to rejoin your cruise ship before it departs the port of call, Project Expedition will assist you in reaching the next port of call and will reimburse certain eligible expenses, subject to the requirements below. This guarantee applies only when all of the following conditions are met:
- The Shore Excursion you booked expressly offers the Back to Ship Guarantee, as indicated on the Product page and your Booking Voucher.
- Your Shore Excursion is scheduled to end no less than 2 hours prior to the scheduled “all aboard” or departure time of your cruise ship (whichever is earlier). It is your responsibility to confirm your ship’s departure and all-aboard times prior to booking, and to re-confirm the ship’s itinerary on the day of the Shore Excursion.
- You did not change or deviate from the original itinerary of the Shore Excursion that you booked on Project Expedition.
- The delay in returning to the ship was not caused by any fault, action, or inaction on your part.
- You notify Project Expedition (or the Supplier) of the delay as soon as reasonably possible, so that we may assist you.
In the event that you are not returned to your cruise ship before it departs and all conditions in Section are met, Project Expedition will cover up to USD $ per person toward the reasonable, necessary costs of transiting to the next port of call. Eligible expenses may include ground or air transportation, accommodation, and meals incurred in the course of reaching the next port. Original itemized receipts are required for all reimbursement, and each expense must be directly related to your transit to the next port of call. Expenses that are unrelated to rejoining the ship, or that are not supported by valid receipts, are not eligible for reimbursement.
Project Expedition is here to support you in the event of a missed departure. Where a Booking was made by or through a travel advisor, we honor and respect the advisor-client relationship. Accordingly, Project Expedition will either coordinate the necessary travel arrangements to the next port of call directly, or, where the travel advisor prefers to handle these arrangements, defer to the advisor to do so. In all cases, Project Expedition remains available to assist and will work with you and your travel advisor to facilitate a prompt resolution.
To submit a reimbursement claim under the Back to Ship Guarantee, you must contact Project Expedition in writing at support@projectexpedition.com no later than 14 days after the scheduled date of the Shore Excursion, and include your Project Expedition booking reference and all supporting receipts. Project Expedition will verify the cruise ship’s actual itinerary before processing any reimbursement. The Back to Ship Guarantee is not an insurance policy; it is a limited benefit subject to the conditions stated herein, and we recommend you also maintain comprehensive travel insurance.