Plans change. This upgrade gives you maximum flexibility by allowing you to cancel your booking for any reason before the start time listed on your voucher.
When you add Cancel for Any Reason to your booking, we’ll waive any cancellation penalties and issue a refund for the original cost of your booking if you cancel prior to the start time on your voucher. If you cancel within the standard fully refundable period (if applicable), we’ll refund the upgrade fee too.
Some bookings include a standard cancellation policy that allows you to cancel for a full refund up to a certain deadline.
If you cancel before that standard fully refundable deadline, you will receive a refund for:
If you cancel after the booking’s standard fully refundable deadline, or if the standard cancellation policy does not allow for a full refund, you can still cancel before the voucher start time and receive a refund for the original cost of your booking.
In this case, the Cancel for Any Reason upgrade fee is non-refundable.
Cancellations made at or after the start time listed on your voucher are not eligible for a refund.
To qualify for a refund, your cancellation must be completed before the voucher start time through our Manage Bookings hub.
You can access Manage Bookings through:
Cancellations requested by phone, email, chat, directly with the operator, or after the voucher start time may not qualify for the benefits offered under this upgrade.
Cancel for Any Reason can only be added at the time you purchase your booking. It cannot be added after your booking has been purchased.
If you add extras, upgrades, or additional participants to a booking that includes Cancel for Any Reason, those additions are subject to the additional (pro-rated) upgrade fee.
If the tour operator cancels your booking, such as due to weather, availability, safety concerns, or another operator-related reason, you will receive a full refund for the original cost of the booking and the Cancel for Any Reason upgrade fee.
Once you cancel a booking, your voucher is no longer valid. You may not cancel a booking, receive a refund, and still participate in the tour or activity. If you cancel and then attempt to join or use the service, the cancellation may be voided and no refund will be due.
You must cancel through Manage Bookings before the voucher start time. If you do not cancel before the voucher start time and do not attend, it will be treated as a no-show and will not be eligible for a refund under this upgrade.
If you don’t cancel your booking prior to the start time, neither the cost of the booking nor the upgrade fee are eligible for a refund, regardless of whether or not you participate in the service booked.
You select a tour for $500 (original booking cost) and add Cancel for Any Reason at checkout for an additional $100 (the upgrade fee).
If the tour’s standard policy allows free cancellation until 3 days before the tour and you cancel before that deadline, you receive a refund of the $500 original booking cost, plus the $100 upgrade fee.
If you cancel after the standard deadline but before the start time on your voucher, you receive a refund of the $500 booking cost, but the $100 upgrade fee is not refunded.
What is the Cancel for Any Reason upgrade?
The Cancel for Any Reason upgrade gives you added flexibility with your booking. When this upgrade is added, you can cancel your booking for any reason before the start time listed on your voucher and receive a refund for the original cost of your booking.
How does the Cancel for Any Reason upgrade work?
If you cancel before the start time on your voucher, we’ll waive the standard cancellation penalties and refund the original cost of your booking.
Whether the upgrade fee is refunded depends on when you cancel.
| When you cancel | Booking cost refunded? | Upgrade fee refunded? |
|---|---|---|
| Before the standard fully refundable deadline | Yes | Yes |
| After the standard fully refundable deadline | Yes | No |
| At or after the voucher start time | No | No |
| If the operator cancels your booking | Yes | Yes |
What is the standard cancellation policy?
The standard cancellation policy is the original policy that applies to the product or service being booked, before any upgrades are applied.
What happens if I cancel after the standard cancellation deadline?
If you cancel after the standard fully refundable deadline, but before the start time listed on your voucher, you will receive a refund for the original cost of your booking.
The Cancel for Any Reason upgrade fee is non-refundable after the standard fully refundable deadline has passed. This includes non-refundable, and partially refundable bookings.
Can I really cancel for any reason?
Yes. You do not need to provide a specific reason, file a claim, or provide any other information.
Plans changed, travel delayed, someone got sick, weather looks bad, or you simply no longer want to attend — the reason does not matter, as long as you cancel through Manage Bookings before the start time listed on your voucher.
How do I cancel my booking?
To qualify for a refund under the Cancel for Any Reason upgrade, you must cancel through Manage Bookings before the start time listed on your voucher.
You can access Manage Bookings through:
Can I cancel by calling, emailing, chatting, or contacting the operator?
To qualify for the Cancel for Any Reason refund, cancellations must be completed through Manage Bookings before the voucher start time.
Contacting the tour operator directly does not cancel your booking with us and may not qualify you for a refund under this upgrade.
What time zone is used for cancellation deadlines?
Cancellation deadlines are based on the local time of the tour or activity, unless your voucher states otherwise.
For example, if your tour takes place in Rome, the cancellation deadline is based on local time in Rome.
Can I cancel right before the tour starts?
Yes, as long as you cancel before the start time listed on your voucher.
Cancellations made at or after the voucher start time are not eligible for a refund under the Cancel for Any Reason upgrade.
What happens if I miss the tour or arrive late?
No-shows and late arrivals are not covered.
To receive a refund under the Cancel for Any Reason upgrade, you must cancel through Manage Bookings before the start time listed on your voucher.
Can I cancel and still participate in the tour?
No. Once you cancel, your voucher is no longer valid.
You cannot cancel your booking, receive a refund, and still participate in the tour or activity. If you cancel and then attempt to use the booking, the cancellation may be voided and no refund may be due.
Can I add Cancel for Any Reason after I book?
No. The Cancel for Any Reason upgrade can only be added at the time of purchase.
It cannot be added after your booking has already been completed.
Is Cancel for Any Reason available for every booking?
No. The upgrade is available only on select bookings.
If it is available for your booking, you will see the option during checkout.
How much does the upgrade cost?
The cost varies by booking.
The price is shown at checkout and may depend on factors such as the tour’s cancellation policy, the time remaining before travel, and the type of booking.
Is the upgrade fee refundable?
Sometimes. If your booking has a standard fully refundable deadline and you cancel before that deadline, the upgrade fee is refunded.
If you cancel after the standard fully refundable deadline, the upgrade fee is not refundable, but the original cost of your booking will still be refunded as long as you cancel before the voucher start time.
What if my booking is normally non-refundable?
If your booking is normally non-refundable and you purchased the Cancel for Any Reason upgrade, you can still cancel before the voucher start time and receive a refund for the original cost of your booking. The upgrade fee is non-refundable.
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