We've reimagined the Back to Ship Guarantee, and it now goes further than ever. Here's what it does, in one sentence:

Project Expedition will handle the arrangements and cover reasonable travel and meals to get your client to the next port of call — plus pay up to $10,000 per booking to compensate for the disruption.

What's new in the upgrade

Previously, the Back to Ship Guarantee covered just the cost of getting back to the ship. Your client had to make their own way to the next port and manage the expenses along the way, and we reimbursed up to $500 per person for the necessary transportation or accommodation to reach it.

The reimagined guarantee does far more than reimburse an expense. It now delivers three things:

1. We handle the trip to the next port. We take care of the arrangements and cover reasonable travel and meals to get your client to the next port of call — no fronting the costs, no piecing it together on their own.

2. We pay for the disruption itself. On top of the travel, we pay up to $10,000 per booking to compensate for the inconvenience.

3. We work the way you do. We'll coordinate the arrangements ourselves, or step back and let you, the travel advisor, take the lead. Either way, we're here to support you and your clients.

That's the real difference: the Back to Ship Guarantee isn't just a covered expense anymore — it's a fully managed plan to get your client to the next port, plus compensation for the trouble.

How it works

Here's how it plays out: if your client is on an excursion that carries the Back to Ship Guarantee and misses the ship's departure through no fault of their own, we step in. To qualify, the shore excursion must be scheduled to end at least two hours before the ship departs. The client will also need to follow the excursion's original itinerary as booked, without deviations, and notify us of the delay as soon as reasonably possible.

What it is

A quick note on scope, so you can set expectations cleanly. The Back to Ship Guarantee is available on select shore excursions, not all of them. You can confirm coverage more than one way: every eligible excursion shows a badge, and the guarantee is also spelled out in the excursion's Details. The badge is a ship — and when that ship has an arrow around it, the excursion carries both the Back to Ship Guarantee and our cruise-friendly refund policy.

It's also a limited benefit, not an insurance policy: a strong safety net for this specific situation, and we still recommend your clients carry comprehensive travel insurance for everything else a trip can bring.

Take a look

Shore excursions are one of the easiest ways to add value — and commission — to a cruise booking, and clients book them far more comfortably when real protection comes with them. The reimagined Back to Ship Guarantee is live now on eligible shore excursions. Browse the Shore Excursions platform, look for the badge, and see how it fits your next cruise itinerary.

Explore Shore Excursions

Want the full eligibility conditions and terms in one place? Read the complete guide: Back to Ship Guarantee — full details.